Operations
Customer Success Lead
London, UK (Hybrid)Full-timePosted 10 Jul 2026
We're looking for a Customer Success Lead to build and own relationships with our venue hosts and traders. As our first customer success hire, you'll set up the function from scratch, working directly with our founder, and be the voice of our users in every product decision.
Responsibilities
- Build and own the customer success function from the ground up
- Onboard new venue hosts and ensure smooth listing setup
- Proactively support customers and resolve issues quickly
- Gather feedback and advocate for product improvements with our founder
- Create and maintain customer success playbooks and documentation
Requirements
- 3+ years of experience in customer success or account management
- Strong relationship-building and communication skills
- Experience with B2B or marketplace environments
- Comfortable building a function from scratch with minimal oversight
Nice to have
- Experience with event or venue management
- Experience building a customer success function from scratch
- Familiarity with CRM tools (e.g. HubSpot, Intercom)
Apply for this role
Send your CV and a note about why you're interested straight to our founder. You'll hear back within a few days.
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